Privacy policy

Privacy Policy

Last Updated: August 17, 2026

This Privacy Policy describes how BlueHaven (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from BlueHaven, or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in connection with the Services.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site and update the "Last Updated" date. We may also take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with our Site and Services.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve our Services, comply with applicable legal obligations, enforce our terms and policies, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services.

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you provide directly through our Services may include:

  • Contact information, including your name, mailing address, phone number, and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other information used to secure your account.

  • Customer support information, including information you choose to provide when communicating with us, such as when you contact us through the Services.

Some features of our Services may require you to provide certain information directly. You may choose not to provide this information; however, doing so may prevent you from using or accessing certain features of our Services.

Information We Collect About Your Use of Our Services

We may automatically collect certain information about how you interact with our Services ("Usage Data"). We may use cookies, pixels, and similar technologies to collect this information.

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with our Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors that collect payment information, such as bank account information, credit or debit card information, and billing address, to process payments, fulfill orders, and provide products or services you have requested.

  • Third-party services and technologies that may automatically collect information when you visit our Site, open or click emails we send, or interact with our Services or advertisements. These technologies may include pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the section below titled "Third-Party Websites and Links."

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing Products and Services: We use your personal information to provide our Services, including processing payments, fulfilling orders, sending notifications related to your account and purchases, managing your account, arranging shipping, facilitating returns and exchanges, and providing other features and functionality related to your account.

  • Security and Fraud Prevention: We may use your personal information to detect, investigate, and take action regarding suspected fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other account information with anyone else. If you believe your account has been compromised, please contact us immediately.

  • Communicating with You and Improving Our Services: We use your personal information to provide customer support, respond to inquiries, improve our Services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. Cookies are small data files that help us operate and improve our Site and Services.

We use cookies and similar technologies to remember your actions and preferences, provide essential functionality, run analytics, and better understand how visitors interact with our Services. We may also allow third-party service providers to use cookies to help provide services, products, and advertising on our Site and other websites.

Most web browsers automatically accept cookies by default. You can adjust your browser settings to remove or reject cookies. Please note that removing or blocking cookies may negatively affect your user experience and may cause certain features or functionality of our Services to work incorrectly or become unavailable.

Blocking cookies may also not completely prevent the sharing of certain information with third parties, such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for purposes related to fulfilling orders, providing our Services, operating our business, complying with legal obligations, and other legitimate business purposes.

These circumstances may include:

  • Vendors and third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

  • Business and marketing partners that help us provide services and advertise products or services to you.

  • Third parties when you direct us to disclose certain information, request that we do so, or otherwise consent to such disclosure, such as when necessary to ship products to you or when using social media features or login integrations.

  • Our affiliates or other companies within our corporate group, where applicable and in accordance with applicable law.

  • In connection with a business transaction, such as a merger, acquisition, sale of assets, or bankruptcy.

  • When necessary to comply with applicable laws, regulations, legal processes, subpoenas, court orders, or other lawful requests.

  • When necessary to enforce our terms, protect our rights, property, or safety, or protect the rights, property, or safety of our customers or others.

We do not sell or disclose sensitive personal information for purposes other than those permitted by applicable law.

Categories of Personal Information

We may collect and use the following categories of personal information for the purposes described in this Privacy Policy:

  • Identifiers, such as your name, contact information, and certain order or account information.

  • Commercial information, such as purchase history, order information, shopping information, and customer support information.

  • Internet or other similar network activity, such as Usage Data, browser information, device information, and IP address.

  • Geolocation information, such as general location information that may be determined from an IP address or other technical information.

Categories of Recipients

Depending on the circumstances, we may disclose personal information to:

  • Vendors and third-party service providers that perform services on our behalf, such as Internet service providers, payment processors, fulfillment partners, shipping providers, customer support providers, and data analytics providers.

  • Business and marketing partners.

  • Affiliates and service providers.

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you, except as permitted by applicable law.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by BlueHaven, you should review that website's privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, content, or practices of third-party websites, including the accuracy, completeness, or reliability of information provided on those websites.

Information you provide on public or semi-public platforms, including information shared through third-party social networking services, may be viewable by other users of those platforms and may be used by us or third parties according to their respective policies.

The inclusion of a third-party link on our Site does not necessarily constitute an endorsement of that website, its content, or its owner or operator.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact information provided below and request that the information be deleted.

As of the Last Updated date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security measures are completely secure or impenetrable, and we cannot guarantee the absolute security of your information.

Information you send to us may not be completely secure while in transit. We recommend that you use appropriate care when communicating sensitive or confidential information online.

We retain personal information for as long as reasonably necessary to provide our Services, maintain your account, fulfill transactions, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Right to Access / Know: You may have the right to request access to the personal information we maintain about you and information about how we use and disclose it.

  • Right to Delete: You may have the right to request that we delete certain personal information we maintain about you.

  • Right to Correct: You may have the right to request that we correct inaccurate personal information.

  • Right to Data Portability: You may have the right to receive a copy of certain personal information we maintain about you and, in some circumstances, request that it be transferred to another service provider.

  • Right to Restrict Processing: You may have the right to request that we restrict certain processing of your personal information.

  • Right to Withdraw Consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

  • Right to Appeal: Where applicable, you may have the right to appeal our decision regarding a privacy request.

  • Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe link included in our marketing communications. Even if you opt out of promotional communications, we may continue to send you non-promotional communications related to your account, orders, transactions, or other necessary Services.

You may exercise applicable rights by contacting us using the contact information provided below.

We will not discriminate against you for exercising your applicable privacy rights.

We may need to verify your identity before processing certain requests. Depending on applicable law, we may request information such as your email address, order information, or account information to verify your identity.

Where permitted by law, you may also designate an authorized agent to submit a request on your behalf. We may require proof that you authorized the agent to act on your behalf and may require you to verify your identity directly with us.

We will respond to valid privacy requests within the time required by applicable law.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the contact information below.

We will make reasonable efforts to review and respond to your concerns. Depending on where you live, you may also have the right to appeal our response or contact the appropriate privacy or data protection authority.

International Users

Our Site and Services are operated in the United States. If you access our Site from outside the United States, please be aware that your personal information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

By using our Services, you understand that your information may be processed in accordance with applicable laws and regulations.

Contact Information

Business Name: BlueHaven
Address: 801 Eastern Pkwy, Louisville, KY 40217, United States
Email: support@getbluehaven.com
Contact: Contact Us
Website: getbluehaven.com

Customer Service

Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed

We do our best to respond to customer emails within 1–2 business days.

Thank you for choosing BlueHaven.

We're grateful to be part of your home journey.